Never Lift a Finger:

Relying on magazine top 10 lists that barely scrape the surface, or online review sites where 5-star ratings can go to the highest bidder … it’s hard to know what info you can trust these days.

When it comes to planning your next vacation, there is a better way.  

Welcome to The Departure, your partner for truly one-of-a-kind travel. Let us show you how easy it is to embark on a dazzling journey full of wonder around every corner—when you trust your escape to the travel pros.

White-Glove Service & A-to-Z Planning from The Departure

Hooking You Up with the Best of the Best

Tour Moscow with an ex-spy. Go behind the gate at Buckingham Palace to watch the changing of the guard up close. Trek through the thick jungles of Uganda as you track endangered gorillas through the mountain mist.

At The Departure, we not only send you to spectacular destinations—we make sure you make the most of your time once you get there. From Antarctica to Zanzibar, our encyclopedic global knowledge and our access to the best—and most exclusive—guides and tour companies gets you an immersive, unforgettable experience, all tailored to how you like to travel.  


Be Pampered with The Departure Amenities 

The Departure is affiliated with the most luxurious properties and brands worldwide. Our industry relationships mean our clients get the VIP treatment wherever they go—and some extra special splurges when they check in! Depending on availability, you may receive:

Early check in/late check out
Complimentary breakfast
Spa or resort credits
In-room surprises and treats
Room upgrades

And of course, nothing is more pampering than personal service. Whether you have a quick question, a nagging concern, or a new idea for your itinerary, you can always count on your personal travel advisor to respond quickly and guide you to your best options. 

Here’s what’s in store: 

Countdown to  Departure: 

Complimentary Planning Session

To get to know you and your travel dreams, we’ll first connect on your complimentary planning session. Together we’ll chat about your destination options, budget, and your personal travel style.


We’ll Start Planning

Once you decide to work with The Departure and pay your planning fee, the fun starts! We’ll work with our vendors to curate a proposed one-of-a-kind itinerary.


Refine & Book

We’ll go over your proposed itinerary with you line by line, adjusting anything you’d like. Once we finalize your itinerary, simply sit back while we take care of the rest—booking your hotel, transfers, tours, and more.


The Departure (Yay!)

Take off for your trip with confidence. You’ll receive your detailed itinerary via handy mobile app, as well as your travel advisor’s personal number. Contact us at any time if an issue or question crops up—or if you want to send us a few pictures from your trip!


Our Planning Process


Our Planning Fees

To design a completely custom travel experience for you, we ask for an upfront planning fee. Our fees are as follows—and we’ll chat with you about which fee applies to your trip on your complimentary planning call:

Full-Service Concierge Planning

Air Ticketing Fee

Hotel and/or Cruise Only—complimentary

We design, book, and manage every travel component for you.

Starts at $350 for trips under 10 days, $500 for trips 10+ days

$35 per traveler

No fee for booking just your hotel room and/or cruise cabin

Happy Travelers

- Madeline Robertson

"As a big fan of DIY, I honestly thought of a travel agent as an unnecessary expense on top of the indulgence of travel costs. I’m fortunate that my first experience was with The Departure who has completely converted me to their style of planning travel. After an absolutely incredible, and shockingly affordable trip to Andaz Mayakoba I now see that utilizing The Departure is not only NOT an additional expense, it’s a huge value. Never has my vacation been so hassle free, well planned, activity packed and included so many discounts and free perks. I won’t travel any other way and I tell everyone I can- use The Departure!"

- Gabrielle Dawley

"MacKenzie was extremely helpful every step of the way of the way. We approached her with no plan of what we wanted to do & just a destination; she found us the perfect hotel, vineyards, excursions. We received exclusive benefits at the hotel for booking through MacKenzie that definitely heightened the experience of our stay. We’re already looking into our next adventure and can’t wait to take advantage of The Departure’s extensive resources!"

- Megan Hernbroth

"The Departure is white-glove travel service at it’s best!! My fiancé and I rarely travel internationally from the U.S., so when we decided on New Zealand for our honeymoon we knew we had to get a top expert to help us along the way.  Luckily, I found a true partner and trustworthy agent with MacKenzie, the owner of The Departure. She had tons of first-hand knowledge and recommendations after we explained what kind of adventure we were looking for (upscale outdoorsy-ish). She created a dream itinerary with tons of vendors, properties, and excursions all in one document. It was easy to follow and will 100% find its way into my carryon during the trip."

Take Off on Your Trip of a Lifetime

Click below to reserve your complimentary planning session with The Departure now:

time to take off